FAQ

Alkaline offers superior formulations with clean and highly active ingredients, setting us apart from other companies on the market. Our products are of the highest quality and are carefully crafted to provide optimal healing benefits.

Peptides work by binding to specific receptors on cells, triggering a response or signaling pathway. Depending on their structure and function, peptides can have a wide range of effects in the body, such as regulating hormone levels, promoting muscle growth, or enhancing skin elasticity.

Amino acids are organic compounds that combine to form proteins. Amino acids are organic compounds that combine to form proteins. In nature, approximately 500 amino acids have been identified, yet only 20 of them constitute the proteins present in the human body. Each with its own unique structure and properties. Amino acids are essential for various biological processes, including protein synthesis, enzyme function, and cell signaling.

Capsule form offers convenient and accurate dosing, ensuring that the proper amount of the peptide is delivered consistently. Capsules also provide protection for the peptide from degradation in the digestive system, allowing for better absorption and bioavailability.

The choice between injectables and capsules depends on various factors, including the specific peptide, desired effects, and personal preference. Injectables may offer faster absorption and potentially higher bioavailability, while capsules provide a more convenient and non-invasive method of administration.

Our products comply with all relevant regulations and legal requirements regarding the sale and use of amino acid-based supplements. However, it's important to note that some of our products, such as BPC and ProHealix, are banned by the Olympics due to their enhancement of healing and recovery abilities. While they are not banned in professional sports. Muscle Matrix, another of our products, may enhance strength and endurance. We recommend consulting with relevant authorities or sporting organizations regarding the legality of using our products in competitive settings.

If you have a product you ordered and haven't yet opened it, we can give you a refund as long as the item is returned within 30 days from the date of purchase. To make a return, please contact us with your name, order number, telephone number, and reason for return.

If you wish to return an item that you've opened or used, we will need to determine the reason. To make a return, please contact us with your name, order number, telephone number, and a reason for the return. If your return qualifies, we'll email you a "Return Authorization" form. Returns or refunds will not be processed without a completed Return Authorization Notice. Items returned without a Return Authorization Notice will NOT be refunded, nor re-shipped to you.

If you receive the wrong item, please contact us immediately with a picture of the incorrect product within 48 hours of order receipt. Provide us with your name, order number, telephone number, and the item that was received with the size and color. We will check inventory and ship a replacement for the correct item(s) immediately. However, if you placed the order for the item(s) more than 30 days ago, we are unable to accept the return.

If you are receiving a refund from us for any reason, it will be processed once the item(s) has been received at our warehouse in original condition, unused with original tags and labels, and in re-sellable condition within 30 business days. We will process your credit immediately upon receipt of the returned product. However, refunds may take up to one billing cycle to appear on your credit card statement. The amount will be refunded back to the account used in the original purchase.

Once the order has started being processed, we cannot make any changes to the order or delivery address. If you made a mistake, please contact the carrier company once you receive your tracking number and directly request delivery changes from them.

As we are an international company, some banks may classify your transaction as international, which could result in extra charges. We recommend contacting your bank to confirm their fees for international transactions.